To enhance the customer experience and support the UK economy Q-Park has recently moved its Customer Service Centre to the UK from the Netherlands.
The Dutch owned parking giant continues to grow in the UK and the new Leeds based Customer Service Centre will provide support to over 15m customers across the UK and Ireland.
The Customer Service Centre team will offer 24 hour support to customers within the parking facilities at a touch of a button. The parking facilities are equipped with the latest parking technology which allows the call handler not only to see the customer but also to control the barriers and the pay stations remotely. The support team will supplement the local teams on the ground giving customers instant assistance.
Previously the Customer Service Centre was managed by a team in the Group headquarters in Maastricht. The move was driven by the desire to offer even quicker support to customers whilst giving Q-Park the platform to continue to grow as they continue to open new facilities across the UK & Ireland region.
The industry leading parking operator is already reaping the benefits with an improved response speed of over 20% which helps support the ‘Quality in parking’ theme that Q-Park promote.
Adam Bidder, Managing Director of Q-Park UK & Ireland commented “This was a great opportunity to improve the customer experience in the region but also to help support the local economy. Q-Park closed the 2015 financial year with very good results with revenue improvement of 5.2% and we want to continue to grow our business. In order to do meet our ambitions of growth we needed to ensure that we had a customer support platform to meet our increasing demands and ensure we deliver the Quality in parking goal.”
If you would like more information about Q-Park services and products please visit www.q-park.co.uk
Q-Park is one of the leading providers of parking facilities in Europe, whether wholly-owned, leased, managed or in a hybrid business model. Q-Park is notable for its quality approach and has a portfolio comprising over 5.800 parking facilities and 800.000 parking spaces and has strong market positions in 10 North-West European countries; the Netherlands, Germany, Belgium, Great Britain, France, Ireland, Denmark, Sweden, Norway and Finland.
Q-Park arrived in the UK in 2001 and is now one of the UK’s leading car park companies with 60 car parking facilities housing some 50,000 parking spaces in key locations in the UK with over 15 million visitors every year. (Including Aberdeen, Birmingham, Croydon, Glasgow, Leeds, Liverpool, London, Manchester, Nottingham, Reading, Sheffield and York.)
Q-Park partner with many different organisations to offer discounted parking to their customers. One such organisation is SOLT (Society of London Theatres) where theatre goers are given a 50% discount when they visit a West End Theatre.
2015 North of England Excellence Awards Winners of Q-Park Rewards Loyalty App – Special Category Award for Innovation.
Q-Park has won a RoSPA Health & Safety Award and also holds 59 ParkMark Safer Parking Scheme accreditations, 15 European Standard Parking Awards (ESPA) and a Silver Investors in People Award.
Q-Park offer customers many complimentary services at their parking facilities which include free baby buggy and umbrella loans as well as jump starters and heart defibrillators in case of emergencies.